Spa and wellness: current status and options
The on-site Mandara Spa at Loews Portofino Bay Hotel has permanently closed while the resort explores future spa options. Guests still have wellness options: a complimentary fitness center, three outdoor pools (Beach Pool, Villa Pool, Hillside Pool), poolside services, cabana rentals, and spa/salon services off-property may be arranged via concierge.
In this guide
Current spa status
Mandara Spa, the hotel's former full-service spa and salon, is permanently closed while the resort evaluates future guest spa options. The spa previously offered massages, facials, hydrotherapy and salon services, but those in-house services are not available at present.
If you want professional spa treatments during your stay, ask the concierge about recommended nearby salons or traveling therapists and whether the hotel can arrange appointments or in-room services.
- Mandara Spa listed private treatment rooms, couple's rooms, a co-ed hydrotherapy pool and steam/sauna before it closed — those facilities are currently unavailable.
- The hotel’s concierge can advise on external spa partners and booking options.
- Mandara’s former public hours and menus no longer apply.
| Status | Notes |
|---|---|
| Mandara Spa | Permanently closed while resort explores future options |
| On-site replacement | No announced replacement spa at this time |
| Concierge help | Can recommend off-site providers or arrange services |
Fitness center and workout options
Loews Portofino Bay Hotel maintains a complimentary fitness center for guests. The facility includes treadmills, ellipticals, stair steppers, free weights and strength machines.
Sources disagree on exact opening hours (some list 24-hour access, others list limited hours); confirm access and any class schedules with the front desk or concierge at check-in.
- Cardio equipment and free weights available
- Separate men's and women's lounges and steam rooms reported in property descriptions
- Ask at the front desk about towels, lockers, and any required sign-in or key access
| Facility | What to expect |
|---|---|
| Fitness center | Cardio machines, free weights, strength machines |
| Steam rooms / lounges | Reported separate men's and women's lounges and steam rooms |
| Access | Complimentary for guests; confirm hours at check-in |
Pools, water features and poolside wellness
The resort operates three themed outdoor pools: Beach Pool (main family pool with waterslide), Villa Pool (quieter, in the Villa wing), and Hillside Pool (more private/quiet). All pools are outdoors; there is no indoor heated pool on property.
Pool lifeguards are on duty at the Beach Pool when the water slide is operating. Villa and Hillside pools typically do not have lifeguards or drink service; check the pool rules posted at each location for current staffing and hours.
- Beach Pool: Roman aqueduct-themed water slide, sandy beach area, adjacent children’s pool, two Jacuzzis, cabanas, pool activities (ping-pong, bocce), dive-in movies at night.
- Villa Pool: quieter setting; cabanas available for rent.
- Hillside Pool: private/quiet atmosphere (some sources describe it as adult-friendly; official adult-only status is disputed).
| Pool | Main features | Lifeguard presence |
|---|---|---|
| Beach Pool | Water slide, sandy beach, children’s pool, hot tubs, cabanas | Yes — when slide is operating |
| Villa Pool | Quieter pool near Villa wing, cabanas available | No — typically no lifeguard |
| Hillside Pool | More private/quiet pool | No — typically no lifeguard; adult-only status is inconsistently described |
In-room wellness and room types
Rooms at the hotel include Room, Bay View; Room, Garden View; Club Room; Deluxe Room; and Suite (Despicable Me Kids Suite). In-room comforts include free Wi‑Fi and 24-hour room service if you prefer private dining or relaxation.
If you want to do a personal wellness routine in your room, request a room with adequate space and a seating area. The listed Room types show options with 1 King Bed or 2 Queen Beds in several categories — choose based on how much floor and seating space you need.
- Room, Bay View (450 sq. ft.; 1 King Bed or 2 Queen Beds) — bay views; Universal Express Unlimited included.
- Room, Garden View (450 sq. ft.; 1 King Bed or 2 Queen Beds) — garden views; Universal Express Unlimited included.
- Suite (Despicable Me Kids Suite) — family suite with 1 King Bed and 2 Twin Beds; suitable for families with children.
| Room type | Bed options / note |
|---|---|
| Room, Bay View | 1 King Bed or 2 Queen Beds |
| Room, Garden View | 1 King Bed or 2 Queen Beds |
| Suite (Despicable Me Kids Suite) | 1 King Bed and 2 Twin Beds |
Relaxation, cabanas and quiet spaces
Cabanas are available for rent at the Beach Pool and at the Villa Pool; they provide a shaded private space by the water and are useful if you want a day-of rest, reading time, or a quiet family base at the pool. Cabana availability and fees vary and should be reserved through pool staff or concierge.
For quieter downtime away from the main pool scene, ask about the Villa Pool and Hillside Pool. The Hillside Pool is described in multiple sources as offering more privacy; whether it is officially adults-only is inconsistent between sources.
- Pool cabanas: rent at poolside (confirm availability and cost with resort staff).
- Hillside Pool: more privacy — check current rules about adult-only access.
- Public lounges: the property lists separate lounges and steam rooms as part of wellness offerings; verify access at check-in.
| Option | Best for |
|---|---|
| Cabanas | Private shade, group relaxation, storing belongings during pool time |
| Villa Pool | Smaller groups or quieter swimming |
| Hillside Pool | Privacy and reduced noise (confirm adult-only status) |
Practical tips for bookings and services
Because the on-site spa is closed, plan ahead: call the concierge to arrange off-site spa appointments, mobile therapists, cabana reservations, or fitness questions. The hotel's front desk is open 24 hours and can confirm current hours for fitness and pool services.
If you rely on certain wellness services (couple’s treatments, hydrotherapy, sauna access), confirm availability before you travel. Also note that parking, cabana rentals, and some services may carry extra charges, and breakfast is not included in the room rate.
- Confirm fitness center and pool hours at check-in—published hours can vary by source.
- Ask concierge for off-site spa partners or in-room massage therapists.
- Bring personal swim shoes or water items if you prefer — pool rules and services can change without notice.
| Contact | When to use |
|---|---|
| Front desk / concierge | Confirm hours, book cabanas, arrange off-site spa or mobile therapist |
| Pool staff | Cabanas, pool rules, slide operation, lifeguard presence |
| Reservations | Reserve Bice Ristorante or Mama Della's; book cabanas in advance when possible |
