Hotel age policy and children: who can stay and check-in rules
Loews Portofino Bay Hotel is an all-ages, family-friendly resort; at least one registered guest in each room must be 21 or older to check in (active Military ID holders age 17+ may check in). Check-in begins at 4:00 PM and check-out is before 11:00 AM; a government photo ID and a credit card, debit card, or cash deposit may be required at arrival.
In this guide
Check-in time and ID requirements
Standard check-in at Loews Portofino Bay Hotel begins at 4:00 PM and the front desk operates 24 hours a day with express check-out options.
At least one registered guest in the room must be 21 years of age or older and present valid government-issued photo ID at check-in. The hotel may require a credit card, debit card, or cash deposit to cover incidental charges.
- Check-in: from 4:00 PM
- Check-out: before 11:00 AM
- Minimum check-in age: 21 (one registered guest)
- Military exception: active Military ID holders age 17+ may check in
| Item | Detail |
|---|---|
| Front desk hours | 24 hours |
| ID required | Government-issued photo ID |
| Deposit | Credit/debit/cash may be required for incidentals |
Who can stay in rooms and maximum occupancy
The hotel offers room types with stated occupancies; available bedding configurations vary by room type. Specific room names include Room, Bay View; Room, Garden View; Club Room; Deluxe Room; and Suite (Despicable Me Kids Suite).
Room descriptions list permitted guests — for example, Room, Bay View and Room, Garden View are described with a capacity that allows up to 5 guests in some configurations. Confirm the exact maximum occupancy when booking or at check-in.
- Room, Bay View (450 sq. ft. / Bay View / 5 Guests; beds: 1 King Bed or 2 Queen Beds)
- Room, Garden View (450 sq. ft. / Garden View / 5 Guests; beds: 1 King Bed or 2 Queen Beds)
- Club Room (beds: 2 Queen Beds)
- Deluxe Room (beds: 1 King Bed or 2 Queen Beds)
- Suite (Despicable Me Kids Suite) (beds: 1 King Bed and 2 Twin Beds)
| Room name | Noted bedding/occupancy |
|---|---|
| Room, Bay View | 1 King or 2 Queen; up to 5 guests |
| Room, Garden View | 1 King or 2 Queen; up to 5 guests |
| Suite (Despicable Me Kids Suite) | 1 King and 2 Twin Beds |
Children, kids' suites and family facilities
Loews Portofino Bay Hotel is family-friendly and welcomes children of all ages. The resort offers family-focused amenities including a Despicable Me-themed Suite and a kids club (Campo Portofino) for ages 4–14 according to hotel descriptions.
Children can use the family-oriented Beach Pool and other family activities; the hotel also runs poolside activities and dive-in movies at the Beach Pool seasonally. Always supervise children in and around water.
- Despicable Me Kids Suite available (family bedding arrangement mentioned)
- Campo Portofino kids club (ages 4–14) referenced by hotel materials
- Family Beach Pool: waterslide, adjacent children's pool, two Jacuzzis and sandy beach area
| Family amenity | Notes |
|---|---|
| Kids club | Campo Portofino (ages 4–14) — see hotel for current availability |
| Despicable Me Kids Suite | Themed suite option for families |
| Beach Pool | Main family pool with water slide and children's pool |
Pools, adults-only areas, and supervision
The resort has three outdoor pools: Beach Pool (family-focused), Villa Pool (quieter, Villa wing) and Hillside Pool (more private). The Beach Pool is the location with lifeguards on duty when the water slide is operational.
Some sources describe the Hillside Pool as a quieter, adult-friendly retreat; whether it is officially designated adults-only is disputed across sources. If you need an adults-only environment, ask the hotel at check-in about current pool rules and any times designated for quieter use.
- Beach Pool: family pool with Roman aqueduct-themed water slide, children's pool, lifeguards when slide is open
- Villa Pool: quieter, located in Villa wing; cabanas available for rent
- Hillside Pool: described as private/quiet; adult-only designation is not consistently confirmed
| Pool | Character / Notes |
|---|---|
| Beach Pool | Family pool, waterslide, children's pool, lifeguards when slide open |
| Villa Pool | Quieter, Villa wing; cabanas |
| Hillside Pool | More private; adult-focused in some descriptions (status disputed) |
Booking, deposits and incidental charges
The hotel may require a credit card, debit card, or cash deposit at check-in to cover incidental charges. Parking and certain amenities (parking, breakfast, microwaves, cabanas) carry additional fees and are not included in the basic room rate.
There is no resort fee listed for Loews Portofino Bay Hotel, but individual services such as self-parking, valet parking, and in-room microwaves have separate charges. Ask the front desk or your confirmation for current fees and payment methods.
- No resort fee according to hotel materials
- Self-parking and valet parking are additional (verify current nightly rates at booking)
- In-room microwave available for a nightly fee (verify at time of stay)
- Breakfast and many dining options are charged separately (not included in standard room rate)
| Service | Typical note |
|---|---|
| Parking | Self-parking and valet available for additional fee |
| Microwave | Available for an added nightly fee |
| Breakfast | Not included; available for surcharge |
Accessibility, pets and special cases
Loews Portofino Bay Hotel provides accessible rooms and features such as ADA roll-in showers, accessible parking and hearing-accessible kids' suites. If you need an accessible room, request one at booking or contact the hotel directly to confirm availability.
Pets are allowed under the hotel's 'Loews Loves Pets' program in designated non-smoking Garden View and Bay View rooms for a one-time fee; Club Level rooms are excluded. Pets are restricted from certain public areas and owners may need to provide health/vaccination documentation.
- Accessible rooms and roll-in showers available — request in advance
- Pet program available (limited room types; one-time fee applies)
- Pets are not allowed in pools, fitness center, or restaurants
| Request | How to handle |
|---|---|
| Accessible room | Request at booking; confirm specifics with hotel |
| Pet stay | Allowed in select Garden View and Bay View rooms with a fee and possible documentation |
| Unattended pet fee | A per-hour fee may apply if staff must intervene |
